Lube Master revolutionizes the quick lube industry by giving you the power to control
the efficiency and profitability of your lube center. The software effortlessly tracks
customers from the beginning of the staging process to the printing of monthly
reminder cards. Lube Master provides both the salesmen and the technicians
with precise information when they need it most.
Customer Service
Setting your desired level of customer service with Lube Master, you have a powerful
labor management tool.
Effective labor management requires the proper balance between speed of service, quality,
and cost. Over staffing or understaffing can both have costly effects.
Other labor management programs try to set a fixed labor ratio per car. This philosophy ignores labor
minimums and efficiencies. Lube Master allows you to set your own staffing requirements based on the level
of customer service you want to target.
At a click of the mouse or a few key strokes, you get clear and concise reports that help you manage your
labor effectively. You are given the tools to set up labor staffing to fit the way you do business and
monitor your target level verses actual labor staffing.
Lube Master also monitors labor by:
- Cars Per Man Hour—Number of vehicles per total labor cost for that hour.
- Actual vs. Required Labor
- Statistics—Allows you to set up and track staffing requirements.
- Labor Cost Per Car—The amount labor is costing you to service a car.
- Labor as a Percentage of Sales—How much labor costs are affecting sales.
Lube Master’s labor management is designed to help you optimize your labor, not minimize it.
Lube Master also looks at numerous labor statistics and shows you the effects each has on your
car wash operation. Lube Master gives you the power to monitor and make the necessary management
decisions needed to provide your desired level of customer service.