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OverviewSales & SecurityCustomer ManagementLabor Management

Lube Master revolutionizes the quick lube industry by giving you the power to control the efficiency and profitability of your lube center. The software effortlessly tracks customers from the beginning of the staging process to the printing of monthly reminder cards. Lube Master provides both the salesmen and the technicians with precise information when they need it most.

Sales & Security

Sales at your lube center can make a big difference in your cash flow. A trained sales person can easily increase sales per car by $5.00. At the end of the year, this could add up to $90,000 or more in additional income. Developing, training, and managing a successful sales team is just as important as performing the service.

Lube Master provides a comprehensive system to help manage your sales. At the click of a button, you will get vital information on what is happening at the site with the hourly statistics report. This allows you to manage sales performance for each hour and day providing vital information, such as:
- Cars Serviced Per Hour
- Sales Per Car
- Extra Service Sales Per Car
- Percentage of Cars Buying Extra Service
- All information can be viewed statistically and graphically, helping to isolate trends.

Individual Sales Tracking

For individual sales performance, Lube Master provides detailed analysis on each salesperson. You have point and click access to:
- Salesperson
- Number of Cars Serviced
- Number of Cars Buying Extra Services
- Percentage of Cars Buying Extra Services
- Sales Per Car
- Extra Service Sales Per Car
- Percentage of Income Generated by Extra Service
This ensures that you have the right employee, at the right place, at the right time so you can maximize your profit potential. The salesman analysis will also show you which employee needs additional training so you can provide them with the skills to become a better salesperson.

Sales information is displayed by profit center with our enhanced multiple profit center reporting. This information can be viewed based on a day or a date range to track and compare performance.

Retaining Customers

Retaining your existing customers is much easier than finding new ones. That is why Lube Master provides the most comprehensive customer management system in the industry. The customer management system is designed to increase the frequency of your customer’s visits, build loyalty and help you market your facility to your existing customers.

Just by entering the license plate number the greeter will have instant access to powerful marketing information including:
- Name
- Address
- Service History
- Vehicle Comments
- Date of First Visit
- Spending Habits
- Average days between visits
- Average sale per car
This allows you or your sales person to know the customer’s buying habits and assist in recommending the appropriate services. This detailed information is essential when marketing directly to your customers.

Bonus Points Program

You can reward your customers whenever they make a purchase. You can tailor a bonus points system based on each service. Points maybe awarded for every service. These points are redeemed later for services.

To apply the awarded bonus points, the cashier simply highlights the discount which appears in the customer promotion window and the discount is applied. With Lube Master for Windows, you have the power to program bonus points based on how you want to market your lube center.

Customer Service

Setting your desired level of customer service with Lube Master, you have a powerful labor management tool.

Effective labor management requires the proper balance between speed of service, quality, and cost. Over staffing or understaffing can both have costly effects.

Other labor management programs try to set a fixed labor ratio per car. This philosophy ignores labor minimums and efficiencies. Lube Master allows you to set your own staffing requirements based on the level of customer service you want to target.

At a click of the mouse or a few key strokes, you get clear and concise reports that help you manage your labor effectively. You are given the tools to set up labor staffing to fit the way you do business and monitor your target level verses actual labor staffing.

Lube Master also monitors labor by:

Cars Per Man Hour—Number of vehicles per total labor cost for that hour.
Actual vs. Required Labor
Statistics—Allows you to set up and track staffing requirements.
Labor Cost Per Car—The amount labor is costing you to service a car.
Labor as a Percentage of Sales—How much labor costs are affecting sales.

Lube Master’s labor management is designed to help you optimize your labor, not minimize it. Lube Master also looks at numerous labor statistics and shows you the effects each has on your car wash operation. Lube Master gives you the power to monitor and make the necessary management decisions needed to provide your desired level of customer service.

For more information, click here to contact your local sales representative or give us a call 800-642-9396